This Application collects some Personal Data from its Users.

This document contains a section dedicated to Californian consumers and their privacy rights.

This document contains a section dedicated to Brazilian Users and their privacy rights.

This document can be printed for reference using the print command in the settings of any browser.

Owner and Data Controller

Resultados360° - Rua Chico de Paula, 272, Mogi Guaçu, São Paulo, Brazil.

Owner's contact email:
augusto@resultados360.co

Types of Data collected

Among the types of Personal Data we collect, by ourselves or through third parties, are:

• Tracker

• Usage Data

• Email address

• First name

• Last name

• Phone number

• Payment information

• Data communicated during the use of the service

• Various types of Data

Full details about each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanatory texts displayed before Data collection.

Personal Data may be freely provided by the User, or, in the case of Usage Data, collected automatically when using this

Application.

Unless otherwise specified, all Data requested by this Application is mandatory and failure to provide such Data may make it impossible for this Application to provide its services.

Users who are not sure which Personal Data is mandatory are welcome to contact the Owner.

Any use of Cookies - or other tracking tools - by this Application serves the purpose of providing the Service requested by the User, in addition to other purposes described herein.

Users are responsible for any Personal Data from third parties obtained, published or shared through this Application and confirm that they have the third party's consent to provide the Data to the Owner.

Users confirm that they hold express consent from third parties whose Personal Data is provided, published or shared in this Application.

"Fundamentals of processing: Data processing observes the principles provided for in Articles 2 and 6 of Law 13,709/2018, especially: respect for privacy, informative self-determination, freedom of expression, inviolability of intimacy, economic and human development, free enterprise, competition and consumer protection, and human rights.

Constitutional recognition: The protection of personal data is recognized as a fundamental right by Constitutional Amendment No. 115/2022

This Application also complies with the requirements of the European Union General Data Protection Regulation (GDPR-EU 2016/679) when processing personal data of holders located in the European Union.


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Data processing mode and location

 Processing methods

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of the Data.

Data processing is carried out using computers and/or IT-enabled tools, following procedures and organizational modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved in the operation of this Application (administration, sales, marketing, legal, systems administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communication agencies) named, if necessary, as Data Processors by the Owner. The updated list of these parts can be requested from the Owner at any time.

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Legal basis of processing

 The Owner may process Personal Data related to Users if one of the following conditions applies:

• Users have given their consent for one or more specific purposes. Note: In some legislations, the Owner may be authorized to process Personal Data until the User objects to such processing ("opt-out*), without having to rely on consent or any other of the following legal bases. This, however, does not apply whenever the processing of Personal Data is subject to European data protection law;

• The provision of Data is necessary for the execution of an agreement with the User and/or for any pre-contractual obligations of the same;

• Processing is necessary for the fulfillment of a legal obligation to which the Owner is subject;

• The processing is related to a task that is carried out in the public interest or in the exercise of official authority invested in the Owner;

• Processing is necessary for the purposes of legitimate interests pursued by the Owner or a third party.

In any case, the Owner will be happy to help clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a necessary requirement to enter into a contract.

Local

 The Data is processed in the Owner's offices or in places where the parties involved in the processing are located. Depending on the User's location, data transfers to other countries may occur.

Retention time

 Personal Data is retained for the time necessary for the purposes indicated. If there is no formal request for removal by the user

Therefore

• Personal Data collected for purposes related to the execution of a contract between the Owner and the User will be retained until such Contract has been fully executed or in case of due and formalized request for data deletion.

• Personal Data collected for the purposes of the Owner's legitimate interests will be retained for the time necessary to fulfill such purposes. Users can find specific information about the legitimate interests pursued by the Owner in the relevant sections of this document or by contacting the Owner.

The Owner may be authorized to retain Personal Data for a longer period whenever the User has given consent to such processing, provided that such consent is not withdrawn. In addition, the Owner may be required to retain Personal Data for a longer period whenever necessary for compliance with a legal obligation or by order of an authority.

Once the retention period has expired, Personal Data will be deleted. Therefore, the rights of access, deletion, rectification and portability cannot be exercised after the definitive deletion of the data.


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The purposes of processing

 User Data is collected to allow the Owner to provide his Service, fulfill his legal obligations, respond to law enforcement requests, protect his rights and interests (or those of his Users or third parties), detect any malicious or fraudulent activity, as well as the following: Access to third-party accounts, Analytics, User Contact, Hosting and backend infrastructure, Payment handling, Remarketing and behavioral segmentation, Advertising, Registration and authentication, Tag Management and Interaction with live chat platforms.

For specific information about the Personal Data used for each purpose, the User can refer to the section *Detailed information on the processing of Personal Data".


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User Data Policy - Google APIs

Our application complies with the Google Workspace API Services User Data Policy, including Limited Use requirements, as required by Google's guidelines.

 We expressly state that:

 • The use and transfer of information obtained through Google APIs by this application fully comply with the policy mentioned above, with an exclusive focus on providing and improving the essential features of our service.

 • We do not sell, share, transfer or use user data received via APis for marketing, advertising or analysis purposes not related to the main functionalities of the application.

 • Data is accessed only with the explicit consent of the user, and treated with high standards of security, confidentiality and access control.
• We do not use the data to train artificial intelligence models, nor do we perform any form of predictive analysis based on the information collected through the APls.

This policy applies to all data accessed via scopes authorized by the user at the time of integration with the following services:

 Scopes and Specific Purposes

 • Google Drive (drive.file): Access is limited to the listing of Spreadsheet files in Drive, allowing the user to select the document they want to use in the system flow.

 • Google Sheets: Data is read and updated in real time, with the sole purpose of performing functions requested directly by the user.

 • Google Calendar (Calendar): Existing events are read only to avoid duplicate scheduling (overbooking). New events are added to the calendar only when the user confirms a new appointment.

 • Dialogflow: The tool is used exclusively to interpret messages and detect intentions in an automated way, without any reuse or undue retention of user data.

We emphasize that all these interactions respect, in a transparent and documented way, the principles of the Limited Use policy required by Google. This section is public, accessible and directly linked to the purpose of compliance with the verification process.


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Facebook permissions requested by this App

 This Application may request some Facebook permissions that allow you to perform actions with the User's Facebook account and retrieve information, including Personal Data, from it. This service allows the Application to connect with the User's account on the social network Facebook, provided by Facebook Inc.

For more information about the following permissions, see the Facebook Privacy Policy and the Facebook Permissions Policy.

The requested permissions are as follows:

 Basic information: By default, this includes certain User Data, such as id, name, photo, gender and location. Certain User connections, such as Friends, are also available. If the User has made more of his Data public, more information will be available.

About me: Provides access to the "About me" section of the profile.

Business Management API: Read and write with the Business Management API.

Contact email: Access the User's contact email address.

Basic Instagram: Allows you to read the profile and media information of an Instagram account.

Manage Instagram comments: Allows the creation, deletion and hiding of comments on behalf of the Instagram account linked to a

Page. It also allows the reading and response of public media and comments that a business was tagged in photo or @mentioned.

Manage Pages: Allows the application to retrieve access_tokens for Pages and Applications that the User administers.

Managing Page Ads: Allows you to manage ads associated with the Page.

Page Messages: Send and receive messages through a Facebook Page.

Pages manage engagement: Allows you to create, edit and delete comments posted on the page.

Pages manage metadata: Allows the registration and receipt of webhooks about activities on the Page, and updating settings in the Page.

Pages manage posts: Allows the creation, editing and deletion of User Page posts.

Pages read engagement: Provides access to content (posts, photos, videos, events) posted by the Page, access to follower data (including name, PSID), and profile photo, and access to metadata and other insights about the Page.

Local User Pages: Provides access to the User's location through the connected Page.

Time zone User Pages: Grants access to a User's time zone through the connected Page.

Show List of Managed Pages: Provides access to show the list of Pages that the User manages.


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Detailed information on the processing of Personal Data

 Personal Data is collected for the following purposes and using the following services:

Access to third-party accounts

 This type of service allows this Application to access your account Data on a third-party service and perform actions with it.

These services are not automatically activated, but require explicit authorization from the User.

Facebook account access (Facebook, Inc.)
This service allows the Application to connect with the User's account on the social network Facebook, provided by Facebook, Inc.

Requested permissions: About me; Business Management API; Contact email; Basic Instagram; Manage comments from

 Instagram; Manage Pages; Managing Page Ads; Page Messages; Pages manage engagement; Pages manage metadata; Pages manage posts; Pages read engagement; Local User Pages; Time Zone User Pages; Show List of Managed Pages.

Processing location: United States - Privacy Policy.

Category of personal information collected according to the CCPA: identifiers; internet information; inferred information.

Analysis

 The services contained in this section allow the Owner to monitor and analyze web traffic and can be used to track User behavior.

Google Analytics

 Google Analytics is a web analytics service provided by Google LLC or Google Ireland Limited, depending on where this Application is accessed, ("Google"). Google uses the collected Data to track and examine the use of this Application, to prepare reports on your activities and share them with other Google services.

Google may use the collected Data to contextualize and personalize the ads of its own advertising network.

Personal Data processed: Tracker; Usage Data.

Processing location: United States - Privacy Policy - Opt Out; Ireland - Privacy Policy - Opt Out

Category of personal information collected according to the CCPA: information from the internet.

This processing constitutes a sale based on the definition under the CCPA. In addition to the information in this clause, the User can find information on how to opt out of the sale in the section detailing the rights of Californian consumers.

Facebook ad conversion tracking (Facebook pixel) (Facebook Ireland Ltd)
Facebook ad conversion tracking (Facebook pixel) is an analysis service provided by Facebook Ireland Ltd that connects data from the Facebook advertising network with actions performed in this Application. The Facebook pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Audience Network.

Personal Data Processed: Tracker; Usage Data.

Place of processing: Ireland - Privacy Policy.

Category of personal information collected according to the CCPA: information from the internet.

This processing constitutes a sale based on the definition under the CCA. In addition to the information in this clause, the User can find information on how to opt out of the sale in the section detailing the rights of Californian consumers.

Payment Processing

Unless otherwise specified, this Application processes any payments by credit card, bank transfer or other means via external payment service providers. In general and unless otherwise indicated, Users are asked to provide their payment details and personal information directly to such payment service providers. This Application is not involved in the collection and processing of this information: instead, it will only receive a notification from the relevant payment service provider as to whether the payment has been successfully completed.

Stripe (Stripe Technology Europe Ltd)

Stripe is a payment service provided by Stripe Technology Europe Ltd.

Personal Data processed email address; first name; last name; payment information.

Irlanda processing location - Privacy Policy.

Category of personal information collected according to the CCPA: identifiers; commercial information.

Interaction with live chat platforms

This type of service allows Users to interact with third-party live chat platforms directly from the pages of this Application, in order to contact and be contacted by the support service of this Application, If one of these services is installed, it can collect browsing and Usage data on the pages where it is Installed, even if Users do not actively use the service, In addition, live chat conversas can be recorded.

Facebook Messenger Customer Chat
The Facebook Messenger Customer Chat is a service to interact with the Facebook Messenger live chat platform provided by Facebook, Inc. or Facebook Ireland Ltd, depending on where this Application is accessed.

Place of processing: United States - Privacy Policy; Ireland - Privacy Policy.

Category of personal information collected according to the CCPA: internet information.

This processing constitutes a sale based on the definition under the CCPA. In addition to the information in this clause, the User can find information on how to opt out of the sale in the section detailing the rights of Californian consumers.

Remarketing and behavioral segmentation

This type of service allows the Application and its partners to inform, optimize and advertise based on the past use of the Application by the user.

This activity is facilitated by tracking Usage Data and by using Trackers to collect information that is then transferred to partners who manage remarketing and behavioral segmentation activity.

Some services offer a remarketing option based on email address lists.

In addition to any opt-out feature provided by any of the services below, users can opt out by visiting the Network Advertising Initiative Opt-Out Page.

Users can also opt out of certain advertising features through the applicable device settings, such as mobile device advertising settings or general ad settings

Facebook Custom Audience (Facebook Ireland Ltd)

Facebook's Custom Audience is a remarketing and behavioral segmentation service provided by Facebook Ireland Ltd that connects the activity of this Application with the Facebook advertising network.

Users can choose not to participate in the use of Facebook cookies for ad customization by visiting this Opt-Out Page.

Personal Data processed: email address; Tracker.

Place of processing: Ireland - Privacy Policy. - Opt Out.

 Category of personal information collected according to the CCPA: internet information.

This processing constitutes a sale based on the definition under the CCPA. In addition to the information in this clause, the user can find information on how to opt out of the sale in the section detailing the rights of Californian consumers.

Facebook Remarketing

 
Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook Ireland Ltd, which connects the activity of this Application with Facebook's advertising network.

Personal Data processed: Tracker; Usage Data.

Place of processing: Ireland - Privacy Policy - Opt Out.

Category of personal information collected according to the CCPA: information from the internet.

This processing constitutes a sale based on the definition under the CCPA. In addition to the information in this clause, the User can find information on how to opt out of the sale in the section detailing the rights of Californian consumers.

Google Ads Remarketing (Google Ireland Limited)

Google Ads Remarketing is a remarketing and behavioral targeting service provided by Google Ireland Limited that connects the activity of this Application with the Google Ads advertising network and the DoubleClick Cookie.

Users can opt out of the use of Google cookies for ad personalization by visiting Google Ad Settings.

Personal Data processed: Tracker; Usage Data.

Place of processing: Irland - Privacy Policy. - Opt Out.

Category of personal information collected according to the CCPA: internet information.

This processing constitutes a sale based on the definition under the CCPA. In addition to the information in this clause, the user can find information on how to opt out of the sale in the section detailing the rights of Californian consumers.

Linkedin Website Retargeting (Linkedin Corporation)

Linkedin Website Retargeting is a remarketing and behavioral segmentation service provided by Linkedin Corporation that connects the activity of this Application with Linkedin's advertising network.

Personal Data processed: Tracker; Usage Data.

Place of processing: United States - Privacy Policy - Opt-Out.

Category of personal information collected according to the CCPA: internet information.

This processing constitutes a sale based on the definition under the CCPA. In addition to the information in this clause, the user can find information on how to opt out of the sale in the section detailing the rights of Californian consumers.

X Remarketing (X, Inc.)

 X Remarketing is a remarketing and behavioral segmentation service provided by X, inc. that connects the activity of this Application with X's advertising network.

Personal Data processed: Tracker; Usage Data.

Processing location: United States - Privacy Policy - Opt Out.

Category of personal information collected according to the CCPA: internet information.

This processing constitutes a sale based on the definition under the CCPA. In addition to the information in this clause, the user can find information on how to opt out of the sale in the section detailing the rights of Californian consumers.

Announcements
This type of service allows User Data to be used for advertising communication purposes. These communications are displayed in the form of banners and other advertisements in this Application, possibly based on the User's interests.

This does not mean that all Personal Data is used for this purpose. Information and conditions of use are shown below.

Some of the services listed below may use Trackers to identify Users or they may use the behavioral retargeting technique, that is, display ads tailored to the User's interests and behavior, including those detected outside this Application. For more information, please check the privacy policies of the relevant services.

In addition to any opt-out feature offered by any of the services below, Users can opt out by visiting the Network Advertising Initiative opt-out page.

Users may also opt out of certain advertising features through applicable device settings, such as device advertising settings for mobile phones or ad settings in general.

Google Ad Manager (Google Ireland Limited)

Google Ad Manager is an advertising service provided by Google Ireland Limited that allows the Owner to run advertising campaigns in conjunction with external advertising networks that the Owner, unless otherwise specified herein, has no direct relationship. To choose not to be tracked by various advertising networks, Users can make use of Youronlinechoices. To understand Google's use of data, see Google's partner policy.

This service uses the "DoubleClick" Cookie, which tracks the use of this Application and the User's behavior in relation to advertisements, products and services offered.

Users can decide to disable all Double Click Cookies by going to: Google Ads Settings.

Personal Data processed: Tracker; Usage Data.

Place of processing: Ireland - Privacy Policy.

Category of personal information collected according to the CCPA: internet information.

This processing constitutes a sale based on the definition under the CCPA. In addition to the information in this clause, the user can find information on how to opt-out of the sale in the section detailing the rights of Californian consumers.

Facebook Similar Audience

Facebook Similar Audience is an advertising and behavioral targeting service provided by Facebook, Inc. or by Facebook Ireland Ltd, depending on the location from which this Application is accessed, which uses Data collected through the Facebook Custom Audience to display ads to Users with similar behavior to Users who are already on a Custom Audience list based on their past use of this Application or engagement with relevant content in all Facebook applications and services. Based on this Data, personalized ads will be shown to Users suggested by the Facebook Similar Audience. The users can opt out of the use of Facebook cookies for ad personalization by visiting this opt-out page.

Personal Data processed: Tracker; Usage Data.

Processing location: United States - Privacy Policy - Opt Out; Ireland - Privacy Policy - Opt Out

Category of personal information collected according to the CCPA: internet information.

This processing constitutes a sale based on the definition under the CCPA. In addition to the information in this clause, the user can find information on how to opt out of the sale in the section detailing the rights of Californian consumers.

Contacting the User

Mailing list or newsletter (Resultados360°)

When registering on the mailing list or for the newsletter, the User's email address will be added to the contact list of those who may receive email messages containing information of a commercial or promotional nature regarding this Application. Your email address can also be added to this list as a result of registering on this application or after making a purchase.

Personal Data processed: email address; first name; last name; phone number; Usage Data.

Category of personal information collected according to the CCPA: identifiers; internet information.

Hosting and backend infrastructure

This type of service is intended to host Data and files that allow this Application to work and be distributed, in addition to providing an infrastructure ready to run specific resources or parts of this application.

Some services listed below, if any, may work through geographically distributed servers, making it difficult to determine the actual location where Personal Data is stored.

Google Cloud Storage (Google LLC)

 Google Cloud Storage is a hosting service provided by Google LLC.

Processed Personal Data: various types of Data as specified in the service's privacy policy.

Processing location: United States - Privacy Policy.

Category of personal information collected according to the CCPA: internet information.

Google App Engine
Google App Engine is a hosting service provided by Google LLC or Google Ireland Limited, depending on where it is Application is accessed.

Processed Personal Data: various types of Data as specified in the service's privacy policy.

Place of processing: United States - Privacy Policy; Ireland - Privacy Policy.

Category of personal information collected according to the CCPA: internet information.

Registration and authentication

By registering or authenticating, Users allow this Application to identify them and give them access to dedicated services.

Depending on what is described below, third parties may provide registration and authentication services. In this case, this Application may access some Data, stored by these third-party services, for registration or identification purposes.

Some of the services listed below may also collect Personal Data for segmentation and profiling purposes; to learn more, see the description of each service.

Google Auth (Google Ireland Limited)

Google Auth is a registration and authentication service provided by Google Ireland Limited and is connected to the Google network.

Processed Personal Data: various types of Data as specified in the service's privacy policy.

Place of processing: Ireland - Privacy Policy.

Category of personal information collected according to the CCPA: internet information.

This processing constitutes a sale based on the definition under the CCPA. In addition to the information in this clause, the user can find information on how to opt out of the sale in the section detailing the rights of Californian consumers.

Facebook Authentication (Facebook Ireland Ltd)

Facebook Authentication is a registration and authentication service provided by Facebook Ireland Ltd and is connected to the social network Facebook.

Personal Data processed: Tracker; various types of Data as specified in the service's privacy policy.

Place of processing: Ireland - Privacy Policy.

Category of personal information collected according to the CCPA: internet information.

This processing constitutes a sale based on the definition under the CCPA. In addition to the information in this clause, the user can find information on how to opt out of the sale in the section detailing the rights of Californian consumers.

Facebook OAuth

Facebook Authentication is a registration and authentication service provided by Facebook, Inc. or Facebook Ireland Ltd, depending on where this Application is accessed, and is connected to the Facebook social network.

Personal Data processed: Tracker; various types of Data.

Place of processing: United States - Privacy Policy; Ireland - Privacy Policy.

Category of personal information collected according to the CCPA: information from the internet.

This processing constitutes a sale based on the definition under the CCPA. In addition to the information in this clause, the User can find information on how to opt out of the sale in the section detailing the rights of Californian consumers.

Tag Management

This type of service helps the Owner to centrally manage the tags or scripts required in this Application.

This results in User Data flowing through these services, potentially resulting in the retention of this Data.

Google Tag Manager (Google Ireland Limited)

Google Tag Manager is a tag management service provided by Google Ireland Limited.

Personal Data processed: Tracker; Usage Data.

Place of processing: Ireland - Privacy Policy.

Category of personal information collected according to the CCPA: internet information.

This processing constitutes a sale based on the definition under the CCPA. In addition to the information in this clause, the user can find information on how to opt out of the sale in the section detailing the rights of Californian consumers.


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The rights of Users

Users may exercise certain rights in relation to their Data processed by the Owner.

In particular, Users have the right to do the following:

• Withdraw your consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.

• Access your Data. Users have the right to know if the Data is being processed by the Owner, to obtain disclosure about certain aspects of the processing and to obtain a copy of the Data being processed.

• Check and seek rectification. Users have the right to verify the accuracy of their Data and request that it be updated or corrected.

• Neo Case Data, the Property in the process. Sus Dados padrua that betrays cie iti and amarato: the processing of your

• Have your Personal Data deleted or otherwise removed. Users have the right, in certain circumstances, to obtain the deletion of their Data by the Owner.

• Receive your Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without any impediment. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, in a contract to which the User is a party or in pre-contractual obligations thereof.

• Submit a complaint. Users have the right to file a complaint with their competent data protection authority.

Details on the right to object to processing

When Personal Data is processed for a public interest, in the exercise of an official authority invested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may oppose such processing, providing a reason related to their particular situation to justify the objection.

Users should know that, however, if their Personal Data is processed for direct marketing purposes, they may object to such processing at any time without providing any justification. To find out if the Owner is processing Personal Data for direct marketing purposes, Users can refer to the relevant sections of this document.

How to exercise these rights

Any request to exercise the User's rights may be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be attended by the Owner as soon as possible and always within a

Cookies Policy

ChatbotR360° uses Trackers. To learn more, the User can consult the Cookies Policy.

Additional information on data collection and processing

Legal Action
The User's Personal Data may be used for legal purposes by the Owner in Court or in the steps that lead to possible legal actions Arising from the misuse of this Application or the related Services.

The User declares to be aware that the Owner may be required to disclose personal data at the request of public authorities.

Additional information about the User's Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information about specific Services or the collection and processing of Personal Data upon request.

Logs and system maintenance

For operation and maintenance purposes, this Application and any third-party services may collect files that record the interaction with this Application (System Records) and use other Personal Data (such as IP Address) for this purpose.

Information not contained in this policy

More details about the collection or processing of Personal Data may be requested from the Owner at any time. See the contact information at the beginning of this document.

How "Do Not Track" requests are handled

To determine if any of the third-party services that use honors "Do Not Track" requests, read their privacy policies.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time, notifying its Users on this page and possibly within this Application and/or - to the extent technically and legally feasible - sending a notice to Users through any contact information available to the Owner. It is highly recommended to check this page frequently, referring to the date of the last modification listed at the bottom.

If the changes affect the processing activities carried out based on the User's consent, the Owner must collect new consent from the User, when necessary.

Information for Californian consumers

This part of the document integrates and complements the information contained in the rest of the privacy policy and is provided by the company that administers this Application and, if applicable, its parent companies, subsidiaries and affiliates (for the purposes of this section collectively referred to as "Us", "us", "our").

The provisions contained in this section apply to all Users who are consumers residing in the state of California, United States of America, in accordance with the "California Consumer Privacy Act 2018" (Users are referred to below, simply as "You", "your", "yours"), and, for such consumers, these provisions replace any other possibly divergent or conflicting contained in the privacy policy. This part of the document uses the term "personal information" as defined in the California Consumer Privacy Act (CCPA).

Categories of personal information collected, disclosed or sold

In this section, we summarize the categories of personal information that we collect, disclose or sell and the purposes thereof. You can read about these activities in detail in the section entitled "Detailed information on the processing of Personal Data" within this document.

Information we collect: the categories of personal information we collect

We collect the following categories of personal information about you: identifiers, business information, internet information and inferred information.

We will not collect additional categories of personal information without notifying you.

How we collect information: what are the sources of the personal information we collect?

We collect the categories of personal information mentioned above, directly or indirectly, from you when you use this Application.

For example, you directly provide your personal information when you submit requests through any forms in this Application. You also provide personal information indirectly when browsing this Application, as personal information about you is automatically observed and collected. Finally, we may collect your personal information from third parties who work with us in connection with the Service or with the operation of this Application and its functionalities.

How we use the information we collect: sharing and disclosing your personal information with third parties for a commercial purpose

We may disclose the personal information we collect about you to a third party for commercial purposes. In this case, we enter into a written agreement with such third party that requires the recipient to keep the personal information confidential and not use it for any purpose(s) that are not necessary for the performance of the agreement.

We may also disclose your personal information to third parties when you explicitly request or authorize us to do so in order to provide our Service.

To learn more about the purposes of processing, see the relevant section of this document.

Sale of your personal information

For our purposes, the word "sale" means any "sale, rental, release, disclosure, dissemination, availability, transfer or other oral communication, in writing, or by electronic means, of a consumer's personal information by the company to another company or third party, for monetary or other valuable consideration".

This means that, for example, a sale can occur whenever an application displays ads, or makes statistical analysis on traffic or views, or simply because it uses tools such as social media plugins and the like.

Your right to choose not to sell personal information

You have the right to choose not to sell your personal information. This means that whenever you ask us to stop selling your data, we will fulfill your request.

Such requests can be made freely, at any time, without the presentation of any verifiable request, simply by following the instructions below.

Instructions for choosing not to sell personal information

If you want to know more, or exercise your right to opt out of all sales made by this Application, both online and offline, you can contact us for more information using the contact details provided in this document.

What are the purposes for which we use your personal information?

We may use your personal information to allow the operational operation of this Application and its functionalities ("purposes out tocane, In this se, anem onto the lies of the proposal oper do de com patosti roporcional the proposal would come to the

We may also use your personal information for other reasons, such as for commercial purposes (as indicated in the section *detailed information on the processing of Personal Data" within this document), as well as to comply with the law and defend our rights before the competent authorities where our rights and interests are threatened or we suffer real harm.

We will not use your personal information for different, unrelated or incompatible purposes without notifying you.

Your privacy rights in California and how to exercise them

 The right to know and portability, You have the right to request that we disclose to you:

• the categories and sources of personal information we collect about you, the purposes for which we use your information and with whom such information is shared;

• in case of sale of personal information or disclosure for a commercial purpose, two separate lists where we disclose:

• For disclosures for a commercial purpose, the categories of personal information obtained by The categories of personal information obtained by each category of recipient.

The disclosure described above will be limited to personal information collected or used in the last 12 months.

If we deliver our response detronically, the information included will be "portable", that is, delivered in an easily usable format to allow you to transmit the information to another entity without impediments - provided that this is technically feasible.

Right of Deletion of Data and Procedures

The right to request the deletion of your personal information

You have the right to request that we delete any of your personal information, subject to exceptions established by law (such as, including but not limited to, where the information is used to identify and correct errors in this Application, to detect security incidents and protect against fraudulent or illegal activities, to exercise certain rights, etc.).

If no legal exceptions apply, as a result of exercising your right, we will delete your personal information and direct any of our service providers to do the same.

How to exercise your rights

To exercise the rights described above, you need to send your verifiable request to us by contacting us through the details provided in this document.

In order for us to respond to your request, we need to know who you are. Therefore, you can only exercise the above rights by making a verifiable request that must:

• provide sufficient information that allows us to reasonably verify that you are the person about whom we collect information

Personal or an authorized representative;

• describe your request with enough details that allow us to understand, evaluate and respond to it.

We will not respond to any request if we cannot verify your identity and therefore confirm that the personal information in our possession actually relates to you.

If you cannot personally submit a verifiable request, you can authorize a person registered with the California Secretary of State to act on your behalf.

If you are an adult, you can make a verifiable request on behalf of a minor under your parental authority.

You can send a maximum number of 2 requests in a 12-month period.

How and when we expect to deal with your request

We will confirm receipt of your verifiable request within 10 days and provide information on how we will process your request. We will respond to your request within 45 days of its receipt. If we need more time, we will explain the reasons and how much more time we need. In this sense, please note that it may take up to 90 days to meet your request.

Our disclosure will cover • period of 12 previous months.

If we deny your request, we will explain the reasons behind our denial.

We do not charge a fee to process or respond to your verifiable request, unless such request is manifestly unfounded or excessive. In such cases, we may charge a reasonable fee or refuse to act on the request. In any case, we will communicate our choices and explain the reasons behind it.

Information for Users residing in Brazil

This part of the document integrates and complements the information contained in the rest of the privacy policy and is provided by the entity that administers this Application and, if applicable, its parent, subsidiaries and affiliates (for the purposes of this section collectively referred to as "we", "Us", "our").

The provisions contained in this section apply to all Users residing in Brazil, in accordance with the "General Data Protection Law" (Users are referred to below, simply as "you", "your", "your*). For such Users, these provisions replace any other possibly divergent or conflicting contained in the privacy policy.

This part of the document uses the term "personal information" as defined in the General Data Protection Law (LGPD).

The bases on which we process your personal information

We may process your personal information only if we have a legal basis for such processing. The legal bases are as follows:

• your consent to the relevant processing activities;

• compliance with a legal or regulatory obligation that falls on us;

• the implementation of public policies provided for in laws or regulations or based on similar contracts, agreements and legal instruments

• studies conducted by research entities, preferably carried out on anonymized personal information;

• the execution of a contract and its preliminary procedures, in cases where you are part of said contract;

The exercise of our rights in judicial, administrative or arbitration proceedings protection or physical security of you or a third party;

• health protection - in procedures carried out by entities or health professionals;

• our legitimate interests, provided that your fundamental rights and freedoms do not prevail over such interests;

Credit protection.

To learn more about the legal bases, you can contact us at any time using the contact details provided in this document.

Categories of personal information processed
To find out which categories of your personal information is processed, you can read the section entitled "Detailed information on the processing of Personal Data" within this document.

Why we process your personal information

To find out why we process your personal information, you can read the sections entitled "Detailed information on the processing of Personal Data" and "The purposes of processing" within this document. Your Brazilian privacy rights, how to submit a request and our response to your requests Your Brazilian privacy rights

You have the right to:

• obtain confirmation of the existence of processing activities in your personal information;

Access to your personal information;

• have incomplete, inaccurate or outdated personal information rectified;

• obtain the anonymization, blocking or deletion of your unnecessary or excessive personal information, or information that is not being processed in accordance with the LGPD;

• obtain information about the possibility of providing or denying your consent and the consequences thereof;

• obtain information about the third parties with whom we share your personal information;

• obtain, upon your express request, the portability of your personal information (except anonymized information) to another service or product provider, provided that our trade and industrial secrets are safeguarded;

• obtain the deletion of your personal information being processed if the processing was based on your consent, unless one or more exceptions provided for in art. 16 of the LGPD apply;

• revoke your consent at any time;

• submit a complaint related to your personal information to the ANPD (National Data Protection Authority) or consumer protection agencies;

•Oppose a processing activity in cases where the processing is not carried out in accordance with the provisions of the law;

• request clear and adequate information on the criteria and procedures used for an automated decision;

• request the review of decisions made exclusively based on the automated processing of your personal information, which affect your interests. These include decisions to define your personal, professional, consumer and credit profile, or aspects of your personality.

You will never be discriminated against, or otherwise suffer any kind of damage, if you exercise your rights.

How to submit your request

You can submit your express request to exercise your rights free of charge, at any time, using the contact details provided in this document, or through your legal representative.

How and when we will respond to your request

We will strive to respond promptly to your requests.

In any case, if it is impossible for us to do so, we will make sure to communicate to you the factual or legal reasons that prevent us from immediately, or otherwise always, complying with your requests. In cases where we are not processing your personal information, we will indicate to you the natural or legal person to whom you should forward your requests, if we are in a position to do so

In the event that you submit a request for access or confirmation of processing of personal information, be sure to specify whether you want your personal information to be delivered in electronic or printed form.

You will also need to inform us if you want us to respond to your request immediately, in which case we will respond in a simplified way, or if you need a complete disclosure.

In the latter case, we will respond within 15 days from the time of your request, providing all information about the origin of your personal information, confirmation of the existence or not of records, any criteria used for processing and the purposes of processing, while safeguarding our commercial and industrial secrets.

In the event that you submit a request for rectification, deletion, anonymization or blocking of personal information, we will make sure to immediately communicate your request to other parties with whom we share your personal information, in order to allow such third parties to also comply with your request, except in cases where such communication is demonstrably impossible or involves disproportionate effort on our part.

Transfer of personal information outside Brazil allowed by law

We are authorized to transfer your personal information outside the Brazilian territory in the following cases:

 • when the transfer is necessary for international legal cooperation between public intelligence, investigation and persecution bodies, in accordance with the legal means provided for by international law;

• when the transfer is necessary to protect your life or physical safety or that of a third party;

• when the transfer is authorized by the ANPD;

When the transfer results from a commitment made in an international cooperation agreement;

When the transfer is necessary for the execution of a public policy or legal attribution of public service;

• when the transfer is necessary for compliance with a legal or regulatory obligation, the execution of a contract or preliminary procedures related to a contract, or the regular exercise of rights in judicial, administrative or arbitration proceedings.

Legal definitions and references Personal Data (or Data)

Any information that directly, indirectly or in connection with other information - including a personal identification number - allows the identification or identificability of a natural person.

Usage Data

Information collected automatically through this Application (or third-party services employed in this Application), which may include: the IP addresses or domain names of the computers used by Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method used to send the request to the server, the size of the file received in response, the numerical code indicating the status of the server response (successful result, error, etc.), the country of origin, the characteristics of the browser and the operating system used by the User, the various details of time per visit (for example, the time spent on each page within the Application) and details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device's operating system and/or the IT environment Of the User.

User

The individual who uses this Application that, unless otherwise specified, coincides with the Data Subject.

Data Holder

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body that processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body that, alone or jointly with others, determines the purposes and means of processing Personal Data, including security measures related to the operation and use of this Application. The Controller of Data, unless otherwise specified, is the Owner of this Application.

Resultados360° or ChatbotR360° (or this App)

The means by which the User's Personal Data is collected and processed.

Service

The service provided by this Application as described in the relative terms (if available) and on this website/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states of the European Union and the European Economic Area.

Cookie

Cookies are Trackers that consist of small sets of data stored in the User's browser.

Tracker

Tracker indicates any technology - for example Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that allows the tracking of Users, for example, by accessing or storing information on the User's device.

Legal information

This privacy statement was prepared based on provisions of several legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation). This privacy policy applies only to this Application, unless otherwise stated within this document.